Claim Form for Damaged, Missing or Warranty items

From time to time cabinets get damaged or go missing during the shipping process.  Fill out this simple form to get the process started on replacements or fixes.  Please take a picture of each cabinet that clearly shows the damaged / defective part.  Labeling pictures with the part number (SKEW) in the picture or filename will help us service your request faster and more accurately.  At the time of shipping you would have marked which cabinets as damaged on the “Bill of Lading” To get the replacement parts you need to correct the damage you must open the package, separate and examine the parts. Make a list of items to be replaced with the SKU number and the item that will need to be replaced. (ie: Shelf for a AW-B15) Once you have your list, take 1 or 2 pics of the part that need to be replaced that clearing shows the damage or flaw. If it is in the opinion the manufacturer /vendor that replacing the entire cabinet is the best option the manufacturer /vendor will advise us if that is the solution.

All replacement are at at the discretion of the  manufacturer /vendor.

If you have an account with us, you can review your order at https://waverlycabinets.com/my-account/orders/ to look up your order number or cabinet SKU.  Otherwise this information can be found in your invoice.

 



If you need a part replacement part, please enter the description similar to the examples below.

Item for Replacement
1-Door for B15
Reason for Replacement
Chipped in corner

Item for Replacement
1-Left side for B36
Reason for Replacement
Warped

Item for Replacement
1-Drawer Front for a B24
Reason for Replacement
Poor Finish

Item for Replacement
1- Shelf for W1230
Reason for Replacement
Missing


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Form submissions may take a while if you are submitting multiple images or photos from a phone.  Please be patient.