Return Policy

RETURN POLICY
NOTE: Assembled cabinets cannot be returned.
WaverlyCabinets.com accepts returns for up to 14 days after delivery date. Ensure you closely inspect your products before accepting delivery and note any damage incurred, simply write ” Refused due to damage “on the delivery receipt before the driver leaves. We guarantee our items to be free from any defects in material or workmanship. The seller is not responsible when the item has been tampered with, misused, improperly installed, altered, or damaged through abuse or accident. WaverlyCabinets.com can only accept returns in good condition (original packaging). Returns can only be accepted in the condition in which they were delivered (RTA). RTA cabinets that are assembled can NOT be returned. All returns are subject to inspection and a 25% restocking fee, and credit will be applied to the customer account. Credit cannot be given for products returned to WaverlyCabinets.com without the proper paperwork.
To request a return, please fill out the replacement/return form and fax to 570-693-0421, or send via email to custserv@waverlycabinets.com.
***NOTE***
All returns must be received within eight weeks of purchase in order for a refund to be issued.
Refund Policy
You will be given a full refund once your cancellation order is made within 24 hours. Any cancellation request must be made via phone 570-430-4396 or fax 570-693-0421 within 24 hours of receipt of your order confirmation. There are no cancellations allowed after 24 hours.

Replacement of Damaged items,
To request a replacement, please fill out the Return/Replacement form and fax to WaverlyCabinets.com at 570-693-0421.
WaverlyCabinets.com may request pictures of the damaged parts, prior to shipment of replacements parts.
Replacements generally take 3-7 days for processing and shipping.

Return of unwanted Items
No returns will be accepted without prior authorization. Customers are responsible for all shipping costs and damages during return shipping. A 25% restock fee will be charged on returns. Once an item has been received, inspected and found in good condition, a check will be sent to the customer, less the above costs, at the provided shipping address. To get pre-authorization for returning items you must contact customer service by phone (570-430-4396) or fax (570-693-0421).

Defects Policy
All claims for defective merchandise must be received within 7 days of delivery. If you receive a defective product contact customer service by phone (570-430-4396) or fax (570-693-0421) to begin the replacement process. In most cases you will be asked to take photos of the defect and prepare a Return/Replacement form report to speed the inspection process. Customer must hold items until WaverlyCabinets.com has arranged for return or authorized disposal of the pieces. Pickup will be arranged by WaverlyCabinets.com for any returns. They must be in their original packaging. Properly documented and reported replacement items will be shipped as soon as documentation is received and processed or as soon as the pieces become available if replacements are out of stock.

Damaged Items

While rare, sometimes items get damaged in shipping. Upon receipt, any obvious damage must be reported to the driver and marked on the bill of lading. Customers should open and inspect all cabinets immediately upon receipt.

Missing Items

When you receive your order it is important to verify all items are there. Any missing items must be reported to the driver and marked on the bill of lading and a copy sent to custserv@waverlycabinets.com. Also, you must call the office at 570-693-2447 or 570-430-4396 to notify us of the shortage.

Forevermark:

Any concealed damage must be reported within 72 hours of receipt.

Photographs and descriptions of damage as well as which cabinets are damaged must be sent to custserv@waverlycabinets.com. With the exception of cabinets ordered assembled, cabinets must be unassembled to process a claim for replacement. Assembled cabinets must not be installed.

GHI/Feather Lodge:

Any concealed damage must be reported within 24 hours of receipt.

Photographs and descriptions of damage as well as which cabinets are damaged must be sent to custserv@waverlycabinets.com. With the exception of cabinets ordered assembled, cabinets must be unassembled to process a claim for replacement. Assembled cabinets must not be installed.

Properly documented and reported replacement items will be shipped as soon as documentation is received and processed or as soon as the pieces become available if replacements are out of stock. Damaged goods must be held for 45 days for possible inspection by the carrier or until disposal is authorized by WaverlyCabinets.com.

Cancellation of Order
WaverlyCabinets.com reserves to right to cancel an order and refund the customer the full amount of the order.

 

This policy is subject to change without notice.