Orders are usually shipped via commercial freight carrier; however, sometimes UPS Ground is used. This is solely at the discretion of the warehouse, and special shipping cannot be requested. We provide curb side delivery only. Please note that drivers will not be responsible for disposing and removing of packing materials.
If your order is shipped via freight carrier, they will usually call prior to delivery, although this is not guaranteed. If the carrier attempts delivery without notice, and no one is available to sign for the delivery, they will contact you via telephone to make arrangements. You must agree on a delivery date within 3 days of the initial contact by the carrier. It is the responsibility of the customer to be available to accept the freight during the carrier’s delivery times; the carrier does not work around the consignee’s schedule.
If your order is shipped via UPS, there is no call or pre-delivery arrangements. UPS will attempt delivery 3 times; each time they will leave a slip. If you know you will not be available during their hours, you can contact them and arrange to pick up the order at their terminal. They may choose to leave the package without a signature (usually on the porch); this is at their discretion.
Assembled cabinets incur an additional fee for freight due to size.
GHI and Featherlodge cabinets require a special rate quote when assembled.
Please note that an additional freight charge will be assessed for orders coming from multiple warehouses.
Any shortages must be marked on the bill of lading and the driver must be notified.
When you receive your order it is important to verify all items are there. Regardless of shipping method, you must check your order for completeness at the time of delivery. Any missing items must be reported to the driver and marked on the bill of lading and a copy sent to firstname.lastname@example.org. Also, you must call the office at 570-693-2447 or 570-430-4396 to notify us immediately of the shortage.
$225 RTA shipping is available for orders shipped within 75 miles of manufacturer distribution centers. Further charges may apply to orders outside these areas.
This policy is subject to change without notice.